Feb2017

….and, we’re back.

As reported last week by our lovely and glamorous copy bunny, we hit some snags.  One of the three snags is now resolved — I’m back at my desk after having been quite sick all week(way, WAY too sick to work on anything.).  My first order of business is to sort out snags 2 and 1, in that order.

The problem I’m currently trying to resolve has to do with the lip balm version of Coffee, Sex and Cigarettes.  The flavor profile just isn’t right and I am not sending these things out until it is.  Im now on attempt #4.  I’ll keep everyone posted.  I am hoping to ship them as soon as possible but until they’re right, they’re not moving from here.

 

Feb2017

Small Shipping Delay in the Horizon

In the spirit of things always happening in threes we’re currently experiencing a combination of a dead main board in the computer of the label wrangler, upper bronchial winter ailment in the human department and to top it off: some problems with one of the flavors that we won’t ship out until it’s perfectly right.

All of this naturally causes a small shipping delay. We’ll get right back on track after the above mentioned trio has been handled and defeated.

Here’s to hoping your 2017 has started healthier!

Feb2017

Lip balm update (and ridiculous things I do with toys.)

There’s only so many ways I can show a product in a dish. Fortunately I have a truly ridiculous number of toys to help.

What’s in the cauldron? Freshly infused coffee oil. Lip balms are a go! The last thing we were waiting on were the sealers, which arrived this afternoon. So I can begin lip balm production today and tomorrow and we should begin shipping on Wednesday.

If you didn’t get a pre-order in, and want in on this first batch, go get some now!

Both balm and scrub orders will be going out.  The last thing we were waiting on was the sealers so all is good to go now.

 

Feb2017

Every good thing starts with a mistake.

So, a tale of mistakes.

I woke up yesterday to find the sweetest review for our scrubs on Instagram.

View this post on Instagram

This was a lovely thing to wake up to. Thanks @makeupfiend.gr! 💜 Here's her original text: #Repost @makeupfiend.gr with @repostapp ・・・ @beautifulfreakcosmetics lip scrub haul!Okay folks, I haven't been this excited about a new product in a long time- and I've tried a lot of great products recently. Have had my eye on these for a while now, but when I try new cosmetics I prefer to buy a smaller size if possible, you know, just in case I hate it. In this case I definitely should have bought the larger format- these rock! These lip scrubs are radically different than any others I've tried. The flavours are original, authentic (no artificial crap- these are handmade, small batch, all natural, cruelty free, vegan products). @chefmaya1234 and I have already gone through about 1/4 of each tube! And get this- different flavours offer different levels of exfoliation- so you never have to end up using something too abrasive for your lips when they're in decent condition or something that just isn't gritty enough to scrub away that chapped winter or sun scorched skin. An entirely different concept in lip scrubs. They're named after goth/post punk songs (as they should be, it's a goth cosmetics company after all) and the names all fit the flavours- like their Special Edition release Mint Car (any Cure fans out there?)- I'm sure you can guess the flavour, but full descriptions and ingredients are listed on their site. My lips are so much smoother now, after only a few days, and even matte liquid lipsticks are applying flawlessly. I'm definitely ordering more-this time in the larger pots- and preordering their matching lip balms before they sell out. These should honestly be a part of everyone's beauty and skincare regime- they're now a permanent part of mine. And today only they're offering 10% off of all orders! I'm treating myself for Valentine's Day. Check out their feed for the code, website in bio.

A post shared by Beautiful Freak Cosmetics (@beautifulfreakcosmetics) on

I shared it all over, of course because that’s what you do. That wasn’t the mistake. I specifically shared it with Skelotim, as well. To be clear, Tim is who the LE Skelotim flavor is named after.  I’d sent him a batch of scrubs from the initial run, but hadn’t heard back from him. THAT wasn’t a mistake either.

However, Tim messaged me to tell me that the scrubs I’d sent him had melted completely in shipping, and that he’d never even gotten a chance to try them.  It was obvious that he felt terrible telling me this — he didn’t want to sound like a jerk, or ungrateful that I’d sent them but he was disappointed that the whole thing had gone so wrong.  For the record, he’s not a jerk, and he’s not ungrateful. His criticism was totally reasonable and legit.  But mistakes are how we learn. If we never made any, we’d never learn anything, right?  So here’s how we get from the scrubs Tim got to that review:

Before anything, really, I’d taken an informal poll, asking if people would prefer tubes or tubs for the scrubs. Overwhelmingly, they said tubes.  In the end, I offered both, but people really wanted the tubes.  The problem with them became clear pretty early on, though.  Though tubes are great for lip balm (which is mostly wax and has a higher melting point), they’re not so great for scrubs, which are mostly coconut oil, as (sing it with me now!) coconut oil will liquify if it gets too warm.  Though it’s winter in the US right now, Tim is in southern California, and so “winter” is sort of a relative thing there.

Some of the very first batch of scrubs that went out (his was in that set) had problems (it had the same issue going to Australia, though thankfully only with one flavor, as far as I know, because it’s summer there now.) with melting in transit.  When I got the initial feedback from the first run of tubes, I realized that clearly something needed to be fixed.  So I changed tube design/manufacturers, stopped offering tubes on anything except the multipack (and just did tubs for single flavors).  But when I hadn’t heard back from Tim about his scrubs I had a feeling that the same thing had happened to him as happened to the Australian order.

Of course, I feel down about it since you know, I wanted it to go perfectly. It’s always kind of awkward when you send someone something and it completely falls apart (especially when you know, you really want them to like it.) Because seriously, who wants THAT to be the thing that happens?   Well, ok, it’s a thing that happened — I can only learn from it and fix it.  Determined to solve the problem,  I thought “wait. What about that little sealant layer they use on the top of jars of (well, anything.)  ”  So I did a little digging and I have sealant layers on their way here now.  As soon as they arrive I’ll test them.  According to the manufacturer, they should hold up perfectly for this application (they don’t do so well with alcohol based things, but there’s no alcohol in the scrubs.)  I got 2 sizes – one for the tubes and one for the jars.  This SHOULD finally solve the problem once and for all, even though most of it was solved with the new tubes anyway.  As happens, the tubes in the review above were the new ones, which apparently worked fine in transit, though those went to Canada, so it’s much colder there than southern California, obviously.

As soon as the new sealers arrive, of course, I’ll send Tim a new set of scrubs.  I am lucky I had saved a tube of Skelotim in my freezer. 🙂

For everyone else who has an outstanding order – all supplies are currently in transit.  As soon as everything arrives, I’ll cook things up and get them out of here. Shipping looks like it will be next week, roughly Monday-Wednesday.  So if you wanted something to go out in this next shipping run, make sure to get your order in before then,

Also, thank you to Tim for being patient and kind.  It’s a learning process, after all.  <3

Feb2017

Valentine’s Day Sale

Valentine’s Day is perfect for pampering, whether you do it together or as an indulgent moment of your own, whether you celebrate romance or decide to enjoy a well-deserved break. Don’t let expectations stress you, instead be your own best friend — together or on your own — and do things you love.

We want to help you enjoy those moments of relaxation and offer a Valentine’s Day discount: -10% off all orders today. The discount applies to everything in your shopping cart, except shipping since we can hardly force the Post Office to be romantic. This is a perfect moment to hoard multipacks for the future!

You can get the discount by applying the code JustOneKiss when shopping in the Beautiful Freak store.

Happy Valentine’s Day, may it begin a year of delight and indulgence!