So, a tale of mistakes.
I woke up yesterday to find the sweetest review for our scrubs on Instagram.
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This was a lovely thing to wake up to. Thanks @makeupfiend.gr! 💜 Here's her original text: #Repost @makeupfiend.gr with @repostapp ・・・ @beautifulfreakcosmetics lip scrub haul!Okay folks, I haven't been this excited about a new product in a long time- and I've tried a lot of great products recently. Have had my eye on these for a while now, but when I try new cosmetics I prefer to buy a smaller size if possible, you know, just in case I hate it. In this case I definitely should have bought the larger format- these rock! These lip scrubs are radically different than any others I've tried. The flavours are original, authentic (no artificial crap- these are handmade, small batch, all natural, cruelty free, vegan products). @chefmaya1234 and I have already gone through about 1/4 of each tube! And get this- different flavours offer different levels of exfoliation- so you never have to end up using something too abrasive for your lips when they're in decent condition or something that just isn't gritty enough to scrub away that chapped winter or sun scorched skin. An entirely different concept in lip scrubs. They're named after goth/post punk songs (as they should be, it's a goth cosmetics company after all) and the names all fit the flavours- like their Special Edition release Mint Car (any Cure fans out there?)- I'm sure you can guess the flavour, but full descriptions and ingredients are listed on their site. My lips are so much smoother now, after only a few days, and even matte liquid lipsticks are applying flawlessly. I'm definitely ordering more-this time in the larger pots- and preordering their matching lip balms before they sell out. These should honestly be a part of everyone's beauty and skincare regime- they're now a permanent part of mine. And today only they're offering 10% off of all orders! I'm treating myself for Valentine's Day. Check out their feed for the code, website in bio.
I shared it all over, of course because that’s what you do. That wasn’t the mistake. I specifically shared it with Skelotim, as well. To be clear, Tim is who the LE Skelotim flavor is named after. I’d sent him a batch of scrubs from the initial run, but hadn’t heard back from him. THAT wasn’t a mistake either.
However, Tim messaged me to tell me that the scrubs I’d sent him had melted completely in shipping, and that he’d never even gotten a chance to try them. It was obvious that he felt terrible telling me this — he didn’t want to sound like a jerk, or ungrateful that I’d sent them but he was disappointed that the whole thing had gone so wrong. For the record, he’s not a jerk, and he’s not ungrateful. His criticism was totally reasonable and legit. But mistakes are how we learn. If we never made any, we’d never learn anything, right? So here’s how we get from the scrubs Tim got to that review:
Before anything, really, I’d taken an informal poll, asking if people would prefer tubes or tubs for the scrubs. Overwhelmingly, they said tubes. In the end, I offered both, but people really wanted the tubes. The problem with them became clear pretty early on, though. Though tubes are great for lip balm (which is mostly wax and has a higher melting point), they’re not so great for scrubs, which are mostly coconut oil, as (sing it with me now!) coconut oil will liquify if it gets too warm. Though it’s winter in the US right now, Tim is in southern California, and so “winter” is sort of a relative thing there.
Some of the very first batch of scrubs that went out (his was in that set) had problems (it had the same issue going to Australia, though thankfully only with one flavor, as far as I know, because it’s summer there now.) with melting in transit. When I got the initial feedback from the first run of tubes, I realized that clearly something needed to be fixed. So I changed tube design/manufacturers, stopped offering tubes on anything except the multipack (and just did tubs for single flavors). But when I hadn’t heard back from Tim about his scrubs I had a feeling that the same thing had happened to him as happened to the Australian order.
Of course, I feel down about it since you know, I wanted it to go perfectly. It’s always kind of awkward when you send someone something and it completely falls apart (especially when you know, you really want them to like it.) Because seriously, who wants THAT to be the thing that happens? Well, ok, it’s a thing that happened — I can only learn from it and fix it. Determined to solve the problem, I thought “wait. What about that little sealant layer they use on the top of jars of (well, anything.) ” So I did a little digging and I have sealant layers on their way here now. As soon as they arrive I’ll test them. According to the manufacturer, they should hold up perfectly for this application (they don’t do so well with alcohol based things, but there’s no alcohol in the scrubs.) I got 2 sizes – one for the tubes and one for the jars. This SHOULD finally solve the problem once and for all, even though most of it was solved with the new tubes anyway. As happens, the tubes in the review above were the new ones, which apparently worked fine in transit, though those went to Canada, so it’s much colder there than southern California, obviously.
As soon as the new sealers arrive, of course, I’ll send Tim a new set of scrubs. I am lucky I had saved a tube of Skelotim in my freezer. 🙂
For everyone else who has an outstanding order – all supplies are currently in transit. As soon as everything arrives, I’ll cook things up and get them out of here. Shipping looks like it will be next week, roughly Monday-Wednesday. So if you wanted something to go out in this next shipping run, make sure to get your order in before then,
Also, thank you to Tim for being patient and kind. It’s a learning process, after all. <3